This positive touch comes from Lynda Bell, who is Louise and the late Wyatt Savage's daughter.
"My dad passed over a month ago and I have had some time to reflect. I cannot thank the Wales Home staff enough for the kind and compassionate care they showed my dad during his three years living at the Wales, especially in his last few weeks of life. The excellent communication with Sarah Jones, Roxane, Kevin, and many others on Norton 2 (I do not remember their names!) was very much appreciated. Sarah answered my emails and phone calls immediately. Roxane is one of the kindest, most gentle, and sensitive people and showed us such compassion. Even the Receptionist, Kristie, had a warm hug for us. We were offered coffee and food and many embraces. We were not rushed. My father's clothes were neatly packed in a box for us to pick up a few days later. The newly renovated and expanded Norton 2 is beautiful. I have some wonderful memories and pictures of time spent in the lovely solarium, beautifully decorated for the holidays.
I was very worried that my dad would pass away when he was at the hospital, or at Hébergement Richmond. I was so happy when he was able to return "home" to the Wales in time to enjoy the autumn colours and spend his last few months in a familiar and caring environment where my mother could easily visit him.
I had a wonderful talk with him two days before he passed. I brought a little Scotch, some oatcakes, and shortbread, and we listened to some holiday music. He was the best he had been in over a week: lots of smiles, comfort, and joy, a wonderful memory to cherish. This encounter was made possible because of the wondrful facilities and staff at the Wales.
With sincere appreciation,